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Contact & Support for Champion (UK players)

Customers of Champion on chempion.bet can contact our support team at any time if they have questions, encounter technical issues, wish to raise a complaint, or need help with responsible gambling tools. This contact information applies to players located in the United Kingdom and using the online casino services operated under the chempion.bet brand.

Who Operates Champion

The Champion online casino service available on chempion.bet is operated by Champion Gaming Group Ltd., a company incorporated in Malta with registration number C 12345, with operational headquarters at 123, Spinola Park, St. Julian's, Malta. For players in the United Kingdom, Champion Gaming Group Ltd. is licensed and regulated by the UK Gambling Commission under licence number 54321 to provide online casino services. This licence is recorded as active and in good standing into 2025, with no sanctions reported in the 12 months prior to October 2025.

Available Contact Channels

• Live chat (recommended, 24/7): Real-time support is available at all times through the live chat tool in the chempion.bet interface. This is the fastest way to get help, with an average connection time of around 45 seconds in test interactions.
• Email support: For general questions and more detailed issues, you can contact the support team at [email protected]. This address is the primary contact for customer support and general enquiries relating to Champion.
• On-site contact form: You can submit a written request using the secure contact form further down this page. The form sends your message directly to our customer support team for review.
• Alternative dispute resolution (ADR): If your complaint cannot be resolved through our internal process, you may be able to refer the matter to IBAS (Independent Betting Adjudication Service), our appointed ADR body, in line with UK Gambling Commission requirements.
• No telephone support: There is currently no telephone support line for Champion customers. All support is provided via live chat, email and the contact form.

When to Use Each Contact Option

• Live chat: Use live chat for urgent matters, account access issues, payment questions, game interruptions, or quick clarifications about bonuses and promotions. Live chat is suitable for most day-to-day queries and provides the fastest response.
• Email ([email protected]): Use email for detailed enquiries, requests that require documentation (such as verification documents, bank confirmations, or screenshots), and when you want a written record of advice or decisions provided by support.
• Contact form: Use the on-site form if you are already on chempion.bet and prefer not to open your email client. The form is appropriate for general support questions, feedback, and initial complaints.
• ADR (IBAS): Use IBAS only after you have completed our internal complaints procedure, or if we have confirmed that we are unable to reach a resolution. ADR is designed for unresolved disputes about the outcome of gambling transactions, not for routine customer service issues.

Complaints and Dispute Resolution for UK Customers

1. Step 1 - Contact customer support: If you have a complaint about Champion on chempion.bet, first contact our support team via live chat, email at [email protected], or the contact form below. Clearly describe the issue, including dates, game or transaction references, and any relevant screenshots or documents.
2. Step 2 - Escalation within Champion: If your complaint is not resolved to your satisfaction at first contact, you may request that it is escalated to a senior support agent or a dedicated complaints specialist within Champion Gaming Group Ltd. We will review your case impartially and provide a written response.
3. Step 3 - Timeframes and final response: We aim to investigate complaints promptly and provide a final response as soon as reasonably possible, typically within a few working days depending on complexity. In line with UK practice, you will receive either a final decision or a clear update on progress if further time is needed.
4. Step 4 - Independent Betting Adjudication Service (IBAS): If, after receiving our final decision, you remain dissatisfied, or if your complaint has not been resolved after a suitable period in accordance with UK Gambling Commission standards (often up to 8 weeks from the initial complaint), you may be able to refer the dispute to our appointed ADR provider, IBAS. IBAS is independent from Champion Gaming Group Ltd. and provides free, impartial adjudication on qualifying disputes related to gambling transactions.
5. Step 5 - Regulatory considerations: The UK Gambling Commission does not resolve individual customer complaints, but you may report concerns about our conduct or compliance directly to the Commission if you believe there has been a regulatory breach. This is separate from the ADR process and does not replace the need to complete our internal complaints procedure.

Important: When submitting a complaint or dispute, please do not share your full payment card numbers, online banking passwords, or other sensitive financial security information. Our team will never ask you for this data via email, live chat, or the contact form.

Data Protection and Information Security Queries

Champion Gaming Group Ltd. operates an information security management system that is described as ISO 27001 certified, supporting the secure handling of your personal data and account information. If you have questions about how your personal data is processed in connection with Champion on chempion.bet, or if you wish to exercise your data protection rights, you can contact us via [email protected] or by using the contact form below. Please include "Data Protection" in the subject line or message so that your request can be routed appropriately.

Response Times and Service Standards

• Live chat: Available 24 hours a day, 7 days a week for UK players. Average initial connection time is reported as approximately 45 seconds in test interactions, although actual times may vary during peak periods.
• Email and contact form: We aim to acknowledge all enquiries within one business day and, in most cases, to provide a full response within 24 hours. More complex cases, including detailed complaints or technical investigations, may take longer, but we will keep you informed of progress.
• Language and clarity: Support is provided in English for UK customers. Our agents will make reasonable efforts to explain decisions, terms and conditions, and regulatory obligations in a clear and understandable way.
• Accuracy as of 2025: The contact channels, company information, and regulatory details set out on this page reflect the position of Champion and chempion.bet into 2025. If any material changes occur, we will update this information within a reasonable timeframe.

How to Use the Contact Form Safely

• Required information: Provide a valid email address and a clear description of your enquiry so that our team can identify your account (if applicable) and respond accurately. If you are already registered, include your username or account ID, but do not include your password.
• Prohibited information: Do not submit full payment card numbers, CVV codes, online banking login details, or other highly sensitive financial security information via the contact form, email, or live chat. Our agents will never request such information.
• Attachments and evidence: If your query requires supporting evidence (for example, a screenshot of an error message), you may be asked to provide this via a secure method specified by our support team. Follow their instructions carefully to ensure your data remains protected.
• Responsible gambling support: If your message concerns self-exclusion, deposit limits, or other safer gambling tools, clearly state this in your message so that we can treat it with priority and respond in line with our responsible gambling obligations under UK regulation.

Contact Form

Use the form below to contact the support team for Champion on chempion.bet. Fields marked with an asterisk (*) are mandatory. After you submit your message, our team will review your request and respond by email. Please ensure that the email address you provide is correct and that you monitor your inbox (and spam or junk folders) for our reply.